Terms and Conditions (Effective 01/03/2025)
It is important that you thoroughly understand these Terms and Conditions prior to creating an account or engaging with our services. Should you have any inquiries pertaining to these Terms and Conditions or any associated documents, please do not hesitate to reach out to our Customer Support team.
By accessing our services or establishing an account with us, you acknowledge that you agree to these Terms and Conditions, as well as the associated Terms of Use mentioned below.
We also recommend that you familiarize yourself with our Privacy Notice, which details how we handle and utilize your personal data. You can access our Privacy Notice Privacy Policy here.
Key Terms
It’s essential to review these Terms and Conditions and the accompanying Terms of Use in full prior to utilizing our services; however, we wish to highlight the following critical points:
1 Who are you?
1.1. We are Rank Interactive (Gibraltar) Limited, a company incorporated in Gibraltar under registration number 120385, with its registered office located at Suite 3, 2nd Floor, Icom House, 1/5 Irish Town, Gibraltar GX11 1AA.
1.2. We are a member of The Rank Group Plc group (the “ Rank Group ”), which operates gaming venues throughout Europe and various websites and mobile applications under the brands Bella Casino, Grosvenor Casinos, Mecca Bingo, Mecca Games, Kitty Bingo, Lucky Pants Bingo, Lucky VIP, Magical Vegas, Regal Wins, Rialto Casino, The Vic, Spin&Win, Enracha, YoCasino, YoBingo, and YoSports. (referred to as the " Brands ").
1.3. For customers within Great Britain, we are licensed and overseen by the Gambling Commission of Great Britain (license account number 57924).
1.4. For customers outside Great Britain, we are authorized by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner (license numbers RGL No. 133 and RGL No. 134).
2 What are these Terms and Conditions?
2.1. By creating an account with us and/or accessing this website and any related mobile applications (collectively referred to as our “ Services ”), you are entering into a legally binding contract with us, which encompasses these Terms and Conditions and (if applicable) each of the following:
2.1.1. our Grosvenor poker terms and conditions for usage of our poker products, accessible here ; (“Poker Rules”);
2.1.2. our Grosvenor sports betting terms, conditions, and rules applicable to our sportsbook, available here (“ Betting Rules ”);
2.1.3. the specific rules for individual games (including jackpot games), which can be found on the “game rules” tab for each game as outlined in section 2.2, (“ Game Rules ”); and
2.1.4. any particular terms relating to promotions, competitions, bonuses, or other offers that we might publish from time to time,
which collectively, along with these Terms and Conditions, comprise the “ Terms of Use .”
2.2. Specific terms relevant to particular games can be located by:
2.2.1. clicking on any available “i” information button within the games you want to play;
2.2.2. clicking the “cog” or settings icon in any product to open the Options and then reviewing the ‘Help’ section for additional terms, including relevant payout tables and theoretical return-to-player information.
2.3. In case of any inconsistencies between these Terms and Conditions and the various terms, conditions, rules, or policies mentioned in section 2.1 above, the stipulations set forth in these Terms and Conditions will supersede any conflicting elements found in the other documents.
2.4. If you're having difficulty locating any of the terms, conditions, rules, or policies mentioned in section 2.1, you can request a copy from our Customer Services.
2.5. We suggest that you save a copy of these Terms and Conditions and keep it alongside all confirmation emails, transaction details, and payment methods related to your use of our Services.
3. How might the Terms of Use or the Services be modified?
3.1. If we intend to implement significant modifications to the Terms of Use, we will provide you with a minimum of 14 days’ advance notice through email, website notifications, or account messages.
3.2. For minor changes, we may not provide prior notice, so we recommend that you review the Terms of Use periodically.
3.3. We may ask for your acceptance of any updated Terms of Use by inviting you to click on 'yes', 'I accept', or 'I agree', or by checking a 'tick box' or a similar method of confirmation. If you agree to such a confirmation or continue to access the Services after any change to the Terms of Use takes effect, this will indicate your agreement to the revised Terms of Use. If you disagree with any modification to the Terms of Use, you should cease using the Services and close your account as indicated in section 18 below.
3.4. We may alter, suspend, or add products and services to our Services at our discretion. If a material change to the Services negatively impacts you, we will endeavor to provide notice in advance, although some changes may need to be enacted immediately and without prior notice (for compliance with applicable legal and regulatory requirements and security considerations).
4. Am I eligible to create an account and use the Services?
4.1. To utilize our Services, you must register for and be granted an account. Eligibility to register necessitates that you:
4.1.1. be at least 18 years old and of legal gambling age in your jurisdiction, while being competent to enter into legally binding agreements. Engaging in gambling without reaching the legal age is a criminal offence;
4.1.2. reside in a Permitted Jurisdiction (as defined in section 8.1 below) and access our Services from that location;
4.1.3. not be self-excluded from gambling (including through multi-operator self-exclusion schemes like GAMSTOP) or be barred for any other reason from gambling with us or utilizing our Services;
4.1.4. be acting solely for your own personal enjoyment. You must not operate an account on behalf of another individual; all bets or wagers made through your account should be for your own benefit and not for the advantage of any third party.
4.1.5. You must not already maintain an open account with us pertaining to the same Brand (as defined in section 1.2 above) relevant to these Terms and Conditions. Each customer can only hold one account per Brand. If we find that multiple accounts have been created for the same Brand, we reserve the right to terminate those additional accounts and treat any Bonuses (as defined in section 16.4 below) earned from them as null and void; and
4.1.6. You must not have previously had an account with us that we have closed.
4.2. By creating an account and utilizing our Services, you are affirming that:
4.2.1. You meet all the eligibility requirements outlined in section 4.1 above;
4.2.2. You possess both the mental and legal capacity to take responsibility for your actions and to accept and adhere to the Terms of Use;
4.2.3. You are in a suitable mental state to engage in these activities and are not under the influence of alcohol or drugs, whether legally prescribed or otherwise;
4.2.4. You will utilize the Services solely for legitimate purposes and in a manner that is lawful, avoiding any actions that may be considered discriminatory, abusive, defamatory, or offensive;
4.2.5. You are wagering with funds that are your own, which you can afford to gamble, or funds that you are explicitly allowed to use for gambling activities;
4.2.6. You are not currently involved in any bankruptcy proceedings (or their equivalents in other jurisdictions) that would render your gambling expenditures a violation of that agreement;
4.2.7. You haven't held an account with us or any of our partners (whether online or at a physical location) that was terminated due to your misconduct;
4.2.8. All information you have provided to us is accurate, complete, and truthful, and you will notify us of any changes according to section 5.2 below;
4.2.9. You will not partake in any Prohibited Conduct (as defined in section 23.3 below);
4.2.10. You are not restricted from accessing our Services based on your employment contract, the Terms of Use, or any rules set by a sports governing body or other professional organizations you are affiliated with;
4.2.11. If you are employed, working, or contracted with any entity within the Rank Group, you are in compliance with the internal gambling policy of the Rank Group and your contract conditions;
4.2.12. When placing a Wager (as defined in section 9.1 below) on the result of any race, competition, event, or process, or on the likelihood of an occurrence or non-occurrence, you are not privy to the outcome of that event; and
4.2.13. You are not exploiting any non-public information to place a Wager.
5 How do I open an account?
5.1. Upon opening an account with us, you will be required to provide certain personal details during the registration process, which includes your name, address, date of birth, country of residence, email address, and phone number.
5.2. You must ensure that the information you submit is complete and accurate, and you are responsible for updating it if there are any changes in the future. It's especially critical that you quickly inform us of changes that affect your use of the Services (for instance, changes to your payment details or contact information). To modify any of your account details, you can access the 'My Account' section of the website or reach out to Customer Services. If your payment card associated with your account is lost, stolen, or replaced, please contact Customer Services immediately.
5.3. We retain the right to refuse the opening of an account for any reason.
6 What should I know about my username, password, and my account's security?
6.1. When creating your account, you will need to select a username and password. It is essential to keep this information confidential, as you are held accountable for all activities conducted on your account when the correct security details are used.
6.2. If you forget your username and/or password, or if you suspect that someone else might have accessed them, you should reach out to Customer Services.
6.3. If someone else uses your account due to your negligence (for example, failing to secure your username and password or leaving your device unattended without logging out), you will be responsible for all their actions and any resulting losses.
6.4. For your own safety, we recommend that you change your password regularly.
6.5. If young people have access to your devices, it is advisable to use parental control software to restrict access.
7 What types of verification checks do you perform?
7.1. We are obligated to carry out certain verification checks to meet our legal and regulatory requirements. This includes verifying your age, identity, address, location, financial situation, and the origins of the funds you deposit and utiliz. Additionally, we may conduct relevant credit, fraud prevention, and verification checks (\" Verification Checks \"). We may require you to provide specific information and documents to facilitate these Verification Checks. The information requested might include: your passport, full driving license, national ID card, marriage or civil partnership certificate, deed poll (enrolled) or its equivalent in Scotland, decree absolute or final order, recent utility bill (within the last three months), recent bank statement (within the last three months), and/or a photo of you holding your passport, driving license, and/or national ID card open to the relevant page with your details and photo.
7.2. By signing up for an account, you give us permission to perform any Verification Checks we consider necessary at any point. You agree to provide any relevant information we reasonably request in relation to these checks.
7.3. Your account may be restricted or suspended while we conduct Verification Checks, and you cannot make withdrawals until we complete the initial checks successfully. If a Verification Check reveals that you've provided false information or documents or if you neglect to supply requested information, we reserve the right to terminate your account.
7.4. If you are identified as being under 18 years of age, all wagers you've placed while underage will be rendered void, and we will return any related funds you deposited. We will not be liable to pay any winnings that would otherwise have been due.
7.5. We will share the information you provided with authorized credit reference agencies, who will verify the details against accessible public or private databases and may retain a record of the check. We might also share information with credit reference and fraud prevention agencies for making credit decisions, performing identity checks, and detecting or preventing fraud. Information may also be shared with our regulators. Our Privacy Notice provides more details on how your personal information is utilized.
8 Are there any geographical restrictions on using your Services?
8.1. Our Services are only available to individuals located in the United Kingdom, the Republic of Ireland, the Channel Islands, the Isle of Man, and Gibraltar (referred to as \" Permitted Jurisdictions \").
8.2. We will not be held responsible for any violations of laws of other countries or states that may arise from your use of our Services outside Permitted Jurisdictions. If we learn that you opened your account or accessed our Services in violation of this regulation, we will immediately close your account and void any outstanding Wagers (as defined in section 9.1 below), regardless of whether it was done intentionally or mistakenly.
8.3. You are solely responsible for ensuring that you comply with all local, state, or national laws related to gambling.
8.4. The availability of our Services should not be construed as an offer, solicitation, or invitation by us for the use of or subscription to gambling, betting, or other services in jurisdictions where such activities are illegal.
8.5. You agree not to attempt to bypass our jurisdictional controls, be it via a virtual private network or other means. While we implement measures to restrict access to our Services to individuals within the Permitted Jurisdictions, no winnings will be payable to you if you access our Services from outside those regions.
8.6. If we have knowledge or reasonable suspicion that you have been using our Services outside the Permitted Jurisdictions, we may terminate your account and deny further access to our Services.
9 What should I be aware of when placing a Wager and utilizing the Services?
9.1. We only accept online bets, wagers, stakes, and similar transactions (collectively referred to as \" Wagers \"). Wagers submitted through other means, such as phone, email, mail, or fax, will not be honored and will be deemed invalid.
9.2. The following general conditions apply to all Wagers, with additional specific rules established for poker, sports betting, and games as described in the Poker Rules, Betting Rules, and relevant Game Rules.
9.3. When you place a Wager, the specified amount will be deducted from your account, adjusting your real-money balance and/or bonus balance accordingly.
9.4. You will not be able to place a Wager unless you have sufficient available funds to cover it.
9.5. It is essential to verify that all details of your Wager are correct before submission. Once a Wager is accepted, it cannot be altered or canceled.
9.6. You must rely on your own judgment when placing a Wager, acknowledging that you have not depended on any statements or guidance provided by us or our employees, agents, or licensors when making your decision.
9.7. We reserve the right to decline any Wager, either fully or partially, for any reason we deem appropriate.
9.8. We establish specific limits on both the maximum and minimum Wager amounts for certain games and sports, and these limits are detailed in the Poker Rules, Game Rules, and Betting Rules where relevant. Additionally, there are caps on the maximum winnings that may be accrued, which will apply regardless of how much has been Wagered. For detailed information, please refer to the Poker Rules, Betting Rules, and Games Rules.
9.9. We may enforce specific restrictions on your account to comply with our legal responsibilities and our commitment to promoting responsible gambling. This may include setting maximum limits on your Wager amounts when using our Services.
9.10. A Wager is only considered valid once our systems have acknowledged its acceptance and we have confirmed receipt of payment.
9.11. In case of any dispute regarding the specifics of a Wager, except in cases of our direct negligence, fraud, or obvious mistakes, our records will take precedence. Should there be a difference between the outcome displayed on your interface and that recorded on the game server, you agree that the game server's result is definitive. This is in accordance with your rights outlined in section 24.
9.12. For certain games, you may be redirected to a third-party system. These external systems might not provide all the reporting details available on our website. If you need further information, please reach out to our Customer Service team.
10 What extra regulations are in place to ensure our Services maintain fairness?
10.1. If we have reasonable evidence or suspicion that there is price manipulation, event rigging related to any game, or any integrity concerns regarding an event, or if we detect any unusual betting behaviors or attempts to defraud us, we will take the following actions:
10.1.1. suspend our offerings for any event or series of events across all relevant markets; and
10.1.2. nullify all pertinent Wagers or postpone their settlement until we complete an investigation. If we find no evidence of fraudulent or illegal actions, we will process the settlement of those Wagers.
10.2. If any fraudulent or illegal activity is confirmed in relation to a specific event or series of events—by the corresponding sports regulating bodies or through other means—we will halt all Wagers placed on those events. This applies to individuals identified as having misused confidential information or to anyone else we deem to be related to or associated with such individuals or manipulations, and we will not settle those Wagers until our inquiries are finished.
11 What occurs if there is a mistake, malfunction, or any situation affecting the Services? Will my Wager be declared invalid?
11.1. We strive to deliver a superior and dependable online gaming experience, but errors—whether they be technical, human, or otherwise—might arise that impact our Services (referred to as ' Errors '). Some types of Errors might not be immediately obvious or detectable to you or us until thorough checks have been carried out.
11.2. In this section, we delineate the various types of Errors that can occur and the resultant implications for any Wagers you may have placed. For more details on our liability regarding any impacts resulting from these or other issues, please refer to section 20.
11.3. Errors can encompass (but are not limited to) the following scenarios:
11.3.1. errors related to systems and/or communication issues, such as delays, significant latency, technical glitches, interruptions, malfunctions, bugs, or viruses. We will categorize these types of Errors as ' Interruptions ';
11.3.2. malfunctions associated with games, including issues with the foundational mechanics and mathematics that dictate game operation. This encompasses situations where an automated process does not function as intended and instances where a game deviates from its stated ‘return to player’ rate (the declared percentage of winnings paid out) or the stipulated Game Rules. Such issues may influence various factors including the payout rate, the sum of winnings, or the chance of payouts. These Malfunctions may not immediately become clear until winnings or game outcomes are scrutinized.
11.3.3. discrepancies in the odds and/or terms of a Wager as advertised for betting purposes, for instance:
11.3.4. errors arising in our acceptance of a Wager, such as:
11.3.5. in respect of “live” or “in-play bets”:
11.3.6. mistakes in settling a Wager and/or in our calculations and distribution of winnings, such as settling a fixed-odds bet with odds that differ from those at which you Wagered, awarding winnings for a losing bet, or distributing winnings that are not rightfully yours.
11.4. In the occurrence of an Error: (a) any affected Wager will be declared invalid; and (b) any Winnings awarded or paid to you that resulted from that Error (termed ' Erroneous Winnings ') will also be considered void. This means your Wager is non-existent in terms of validation, and we will not compensate you for any Erroneous Winnings, even if they have been credited to your account. We may also pause betting markets while an Error is being addressed.
11.5. While we examine if any Winnings are Erroneous Winnings, we will temporarily halt payment of these Winnings to you. If it is determined that such Winnings are valid, we will process the payment. Conversely, if found to be Erroneous Winnings, we will withhold these amounts.
11.6. Should you manage to withdraw any Erroneous Winnings for any reason, you agree to return that amount to us promptly. We reserve the right to deduct this amount from any funds we owe you.
11.7. If you notice or suspect any potential Error, you agree to immediately stop using the relevant Services and promptly report it to Customer Service.
11.8. In the case of an Interruption, we will strive to address the situation fairly and ensure that our customers are not disadvantaged.
12 How do I make a deposit or withdrawal?
12.1. You can only deposit and withdraw funds from your account using the payment methods specified on our website. We do not accept alternative payment methods and only allow withdrawals to the same payment method used for deposits.
12.2. The payment card used must be registered in your name. If it is not, your account may face suspension and we may require additional identification.
12.3. We do not provide credit options. Depositing funds into your account via a credit card is prohibited, including through any credit card linked to an online payment service (e.g. PayPal, Apple Pay, Google Pay, or similar services).
12.4. You can withdraw from your account up to the available balance, provided that:
12.4.1. all deposits made into your account have been verified as cleared and are not subject to chargebacks, reversals, or cancellations;
12.4.2. we have completed our Verification Checks to an acceptable standard. Any delays in providing requested information may result in delays in withdrawing funds;
12.4.3. we are not compelled to withhold payment by relevant laws or regulations, and have not been directed to do so by any regulatory authority; and
12.4.4. there are no current or concluded investigations regarding: (a) an Error, Interruption, or Malfunction (as outlined in section 11) linked to Services you have utilized; or (b) if we have reasonable grounds to suspect you may have participated in a Prohibited Conduct (as defined in section 23.3).
12.5. Withdrawals will also be subject to the following terms and conditions:
12.5.1. In the case of certain payment cards, we may not be able to return your funds if they are classified as non-refundable. In such instances, we will redirect the funds to another verified method that allows for refunds.
12.5.2. For Visa debit cards and various third-party payment platforms like PayPal, withdrawal limits may be imposed by the respective payment service providers, which can change from time to time. If you're looking to withdraw amounts that exceed these limits, please reach out to our Customer Services for assistance.
12.6. You can only delete a payment method from your account if the overall deposit (total deposits minus total withdrawals) across all methods is zero or negative. Should you not possess the payment method associated with net deposits, please contact our Customer Services to complete necessary security verifications. In certain situations, we may need further documentation to verify the payment method is inactive before removal can be processed.
12.7. Deposits and withdrawals to your account should only be conducted for genuine purposes related to our Services and must be made in good faith.
13 Are there any fees associated with making deposits or withdrawals?
13.1. We do not impose fees on withdrawals. Any transfer can only be directed to an account registered in your name, which must be located in an approved jurisdiction (as detailed in section 8.1 above). If this is your first bank transfer request, you will need to provide a bank statement that includes your name, address, sort code, and account number.
13.2. Prior to initiating a deposit or withdrawal, we recommend verifying with your bank, financial institution, or payment provider regarding any potential fees that might apply. We cannot be held responsible for any charges incurred by third parties.
14 What should I know about the money in my account?
14.1. You will not earn interest on the balance of your account.
14.2. It is your responsibility to report any withdrawn funds, including winnings, to the local authorities if such reporting is mandated by law, taxation, or other regulations.
14.3. You must refrain from attempting chargebacks or repudiating any payments you have made. If any chargebacks, repudiations, or reversals occur, you agree to reimburse us for any losses we incur. Should we detect any suspected fraudulent payments or activities, your account may be suspended or closed, and any withdrawals may be reversed as we take steps to recover our losses or any winnings tied to those activities.
14.4. Rank Interactive (Gibraltar) Limited is a fully owned subsidiary of The Rank Group Plc, which is publicly traded on the London Stock Exchange. We maintain funds in a separate account designed specifically for holding the value equivalent to active customer balances, ensuring that sufficient funds are always available for customers to withdraw their balances whenever needed. These funds are held in trust exclusively for the purpose of allowing customers to withdraw or place bets on our platform. Although we prioritize protecting your funds in case of insolvency, there is no absolute guarantee that all amounts will be refunded. This arrangement satisfies the Gambling Commission's guidelines for the medium level of protection concerning customer funds.
15 What happens to my account funds if I cease using the Services?
15.1. An account will be classified as \"dormant\" if there has been no login activity for 12 months or longer.
15.2. If your account holds a positive balance, we will make an effort to contact you via the details you provided us at least 30 days prior to it being deemed dormant. You can reactivate a dormant account at any time simply by logging back in.
15.3. Funds in your account while marked as dormant will continue to receive the same level of protection as active account funds. No deductions will occur from your balance during the dormant classification, and your consumer rights will remain unaffected.
16 What terms govern competitions and promotional offers?
16.1. We may periodically offer various competitions and promotions. These are governed not only by the Terms of Use but also by any specific conditions related to those offers that we publish intermittently (collectively referred to as \" Promotion Rules \").
16.2. Promotional offers may be exclusive to certain customers and do not necessarily need to be available to everyone.
16.3. We reserve the right to withdraw, modify, or cancel any competitions or promotional offers at any time without prior notice. Should this occur, any offers you previously opted into or earned will remain valid based on the terms in effect at the time they were offered, or we will take appropriate measures to ensure you are not disadvantaged. Account restrictions may apply to comply with regulatory requirements, such as Safer Gambling protocols, which could limit your participation in promotions and reception of marketing materials concerning offers. In such cases, we will not be held liable if your ability to meet qualification criteria or redeem promotional rewards is impacted. We will notify you of any withdrawal, alteration, or cancellation of an offer unless in extraordinary situations.
16.4. If you receive bonuses, free bets, tokens for free spins, or any similar rewards (collectively termed a \" Bonus \") due to participating in promotions or competitions, the following rules will also apply (in addition to the Promotion Rules):
16.4.1. The wagering requirements for the Bonus will be clearly outlined in the rules of the promotion or competition;
16.4.2. Bonuses can solely be utilized for placing bets on this website and/or its affiliated mobile application;
16.4.3. The Bonus can only be accessed after you have exhausted your cash balance;
16.4.4. If you place a wager using both cash and Bonus funds, any winnings resulting from that wager will be allocated proportionately between your cash balance and Bonus balance;
16.4.5. Failure to meet the minimum wagering requirements within the specified time frame (or 30 days following the Bonus's credit to your account if no specific period is mentioned) or attempting to withdraw funds before doing so will result in the forfeiture of the Bonus balance and any winnings derived from it; and
16.4.6. If you hold more than one active Bonus, the associated wagering requirements may be combined (concerning either the wagering target or expiry date). If you have any questions, please consult Customer Services for clarification.
17 Can you close my account?
17.1. We reserve the right to close, restrict, or suspend your account or to stop providing our Services at our discretion, and will make reasonable efforts to inform you beforehand unless there has been a serious breach of the Terms of Use (in which case, the action may be taken immediately without prior notice).
17.2. If we have reasonable suspicion that you have engaged in any form of Prohibited Conduct (as defined in section 23.3 below), we will suspend your account without prior notice until an investigation is completed. Your cooperation with this investigation is expected. During the suspension, you will not have access to your funds, and your account balance will remain untouched. We'll strive to conduct our investigation in a timely manner.
17.3. If our investigation concludes reasonably that the matter has been resolved favorably, we may lift the suspension on your account. However, if the investigation substantiates any engagement in Prohibited Conduct, we will either restrict or permanently close your account. In such cases, we may need to share your information with relevant regulatory bodies or other pertinent third parties.
17.4. Periodically, we may be mandated by applicable authorities to impose restrictions, suspensions, or closures of accounts for legal or regulatory reasons. Such measures may affect your access to your account.
17.5. Should we close your account, you will be refunded any positive balance at that time, with the following exceptions:
17.5.1. If you have engaged in illegal activity, we are not obligated to return any of the funds remaining in your account; and
17.5.2. If we determine reasonably that you have participated in Prohibited Conduct, we may withhold some or all of your account balance and/or reclaim deposits, payouts, bonuses, and winnings linked to that Prohibited Conduct.
17.6. If your account is closed according to section 17.3, all Wagers and Bonuses associated with it will be rendered void.
18 How do I close my account?
18.1. You have the option to close your account anytime by informing us through Customer Services. Until the account closure is officially processed, you are responsible for all activities related to it.
18.2. Unless we have grounds to withhold funds as per the Terms of Use, any positive balance in your account at the time of closure will be refunded to you.
19 Who owns the website, any related apps, and the content they contain?
19.1. All copyrights, trademarks, designs, text, photographs, videos, images, graphics, the layout and structure of our website and mobile applications, database rights, and all other intellectual property associated with our Services and their contents (including software) (collectively referred to as \" Materials \") remain our property or that of our licensors.
19.2. Nothing articulated in the Terms of Use should be interpreted as granting any implied license or rights to use any trademark, patent, design right, copyright, or other intellectual property owned by us or any third-party entity.
19.3. You are not allowed to sell, assign, license, distribute, copy, modify, showcase, transmit, publish, edit, adapt, create derivative works from, or engage in any unauthorized utilization of the Services or Materials without receiving our explicit prior written permission. Unless explicitly allowed by law, you must refrain from decompiling, reverse-engineering, or disassembling the Materials, and you should not attempt to disrupt their proper functioning. Furthermore, you agree not to remove, obscure, or change any notices related to copyright, patents, trademarks, or other proprietary rights that are attached to the Materials.
19.4. The Services and Materials we provide are intended solely for your personal and non-commercial use. Any alternative use is strictly prohibited. Please note that any information we or third parties share through the Services does not constitute professional advice or recommendations; rather, it is provided for informational purposes only.
19.5. Our Services may contain hyperlinks to external websites and resources owned by third parties, and these links are offered merely for informational purposes. We do not have control over the content of these external sites, and we accept no responsibility for them or for any losses or damages that may occur as a result of your interaction with them. Including a link to a third-party website does not signify that we endorse that website, its products, or services. We are not involved in, nor do we assume responsibility for, monitoring transactions you engage in with third-party product or service providers.
19.6. As part of our offerings related to sports betting, we provide access to certain data services from third parties, such as horse racing and greyhound information from the Press Association, along with live scores and statistics sourced from Betradar ( “Third Party Data Services” ). Concerning these Third Party Data Services, you agree to the following:
19.6.1. These services are strictly for your personal use, and you are not permitted to distribute or exploit them commercially or in any part.
19.6.2. Your utilization of the Third Party Data Services is solely at your own risk.
19.6.3. Neither we, nor our sports book provider (Kambi Sports Solutions (Alderney) Limited), nor the Press Association, nor any other third-party data providers or their licensors provide any guarantees regarding the accuracy of the data or the uninterrupted supply of such data.
20 What type of losses could you be held accountable for?
20.1. By using our Services, you acknowledge that there exists a possibility of losing money, just as there is a potential to win.
20.2. As a consumer, you hold certain legal rights concerning the Services we provide (for example, the obligation for us to deliver the Services with reasonable skill and care). If we violate any of these rights, you have specific legal recourses available. The Terms of Use will not affect or diminish these legal rights or remedies.
20.3. The Terms of Use do not aim to, nor will they, limit or exclude our liability for fraud, death, or personal injury arising from our negligence, or for any other liability that we cannot legally limit or exclude.
20.4. With the exception of the provisions in sections 20.2 and 20.3 above, we will not be liable to you or any third parties for any loss or damage in any form arising from or associated with:
20.4.1. Indirect losses that are a consequence of the primary damage and losses that were not anticipated by you or us when you initially accepted the Terms of Use;
20.4.2. Business losses and/or consequences facing non-consumers (such as loss of business, loss of business-related information, interruptions to business activities, and loss of profits or revenue);
20.4.3. Losses incurred from third-party services, equipment, or devices that you use to access our Services;
20.4.4. Any violation of our Terms of Use by you when using our Services (including any Prohibited Conduct as defined in section 23.3 below);
20.4.5. Any incomplete, lost, or delayed transactions (including those stemming from technical failures), except when such issues are due to our failure to apply reasonable skill and care;
20.4.6. Damage to your equipment (like desktops, laptops, smartphones, tablets, gaming consoles, or other internet-connected devices) or any loss or corruption of data that arises from your use of our Services; however, if any defective digital content we supplied damages your device or content, and this happened due to our negligence, we will either repair the damage or compensate you;
20.4.7. The accuracy, completeness, or current status of any informational services provided by us or third parties (including, but not limited to, prices, participants, timings, results, live scores, or general statistics);
20.4.8. Any errors, malfunctions, or interruptions (as defined in section 11 above), except where attributable to our failure to use reasonable care and skill;
20.4.9. Our decision to close or suspend your account in accordance with the Terms of Use; or
20.4.10. Our inability or delays in delivering the Services or fulfilling our obligations under the Terms of Use due to events outside our reasonable control. Such events include cyber-attacks, fires, floods, storms, riots, earthquakes, pandemics, epidemics, failures of public utilities, internet or telecommunications disruptions, civil unrest, wars, nuclear incidents, terrorist activities, and acts of God.
20.5. Subject to sections 20.2 and 20.3, we do not guarantee that the Services will always be accessible or free from bugs, viruses, or errors. There might be periods where access to the Services is temporarily halted and without notice, due to system failures, required maintenance, repairs, or due to situations beyond our reasonable control.
20.6. You acknowledge that when dealing with time-sensitive gambling events, there’s a risk of falling behind other players due to technical problems such as sluggish network speeds or subpar device performance.
20.7. In accordance with sections 20.2 and 20.3, and except for any winnings that are rightfully owed to you as per the Terms of Use, our maximum liability to you is limited to the higher of the following:
20.7.1. In cases where liability concerns a Wager (as defined in section 9.1), the amount of that Wager;
20.7.2. In scenarios where liability pertains to funds lost or mishandled within your account, the amount that has been lost or mishandled; or
20.7.3. £1,000.
21 What safer gambling tools do we offer? How can I initiate self-exclusion?
21.1. We are dedicated to promoting safer gambling practices and offer several self-help features to assist you in managing your gambling activities.
21.2. If you find it difficult to regulate your gambling, we encourage you to utilize the available features, which include setting limits on your net deposits, reality checks (like hourly alerts regarding your time spent on our site), taking a temporary hiatus from the Services, and opting for self-exclusion and closure of your account for a predetermined duration.
21.3. We advise caution regarding the use of ‘windfall’ funds (such as compensation payments, inheritances, or pension payouts). If such a sum is necessary for ongoing financial needs, please avoid using it for gambling. More information can be found. here .
21.4. Numerous internet filtering software options are accessible, and you can view a selection of recommended solutions from GamCare at the website. https://www.gamcare.org.uk/self-help/blocking-software/ .
21.5. If you wish to take a temporary break from gambling using our Services, you have the option to select a break period ranging from one day up to six weeks. During this time, you will be unable to access your account or engage in gambling activities until the designated break concludes.
21.6. Should you decide to self-exclude from gambling with our Services, the exclusion will last for at least six months. You will not be able to access your account or participate in gambling during this time. This self-exclusion applies to all our websites and associated mobile applications. We will make reasonable efforts to identify and block any accounts that are registered under your name, birth date, and address; however, you should inform us if any account exists that does not correspond to these precise details. Only after the designated self-exclusion period is over can you request to reinstate your account.
21.7. If you choose to self-exclude, we strongly recommend that you also self-exclude from all other gambling sites where you hold accounts.
21.8. You can find the take-a-break and self-exclusion options in the Responsible Gaming section of “My Account” or by reaching out to Customer Services.
21.9. During your take-a-break or self-exclusion period, you must not attempt to reopen your account or create new accounts.
21.10. In addition to our self-exclusion options, we are also registered with the self-exclusion service offered by The National Online Self Exclusion Scheme Limited (“ GAMSTOP ”). You can learn more about GAMSTOP by visiting their site. www.gamstop.co.uk .
21.11. Your GAMSTOP self-exclusion may require a few days to become active with us. While your GAMSTOP self-exclusion is ‘active,’ we will take reasonable measures to prevent you from accessing your online accounts or creating new online accounts.
21.12. We can enforce your GAMSTOP self-exclusion only based on the information that you provided during the GAMSTOP registration process. You acknowledge that GAMSTOP may not be fully effective if it has received inaccurate, incomplete, or outdated information, or if there are discrepancies in account details. GAMSTOP may also be less effective if you attempt to navigate around the exclusion measures it has instituted. It is your responsibility to offer truthful and precise information to GAMSTOP, consistent with the details you used to set up any online accounts with us.
21.13. In accordance with sections 20.2 and 20.3 mentioned earlier, we will not be held responsible to you or any other party if you choose to continue gambling through our Services while you are on a self-exclusion list. You acknowledge that we have no obligation or liability of any kind if you persist in gambling with us or an external party under the following conditions:
21.13.1. if you attempt to bypass a GAMSTOP self-exclusion by providing different personal information or by creating additional accounts;
21.13.2. if you alter your registration details or enter your information differently than the way it was originally recorded under your self-exclusion agreement;
21.13.3. if you engage in gambling activities between registering for self-exclusion with GAMSTOP and the point at which we are notified and have enacted such exclusion within our Services;
21.13.4. if you register a new account while the GAMSTOP service is down, inaccessible, or experiencing technical issues for any reason;
21.13.5. if you try to exploit the GAMSTOP service being down, inaccessible, or functioning improperly; or
21.13.6. for any other unforeseen reasons beyond our control, including instances where GAMSTOP's operating systems fail to recognize you or your online accounts as being subject to self-exclusion when you attempt to use our Services. Please refer to GAMSTOP’s Terms of Use at: https://www.gamstop.co.uk/terms-of-use.
21.14. The responsibility for maintaining your self-exclusion ultimately lies with you. However, we will make reasonable efforts to prevent you from gambling on the account from which you have excluded yourself. That said, if you manage to create a new account using any alternate personal information, we will not be liable for any losses you may incur as a result of this evasion of the self-exclusion process, and we will retain any winnings.
21.15. We will not disburse any winnings that are derived from deposits made through payment methods we reasonably believe belong to a self-excluded individual from any of our accounts. While adhering to our other rights and responsibilities under the Terms of Use, we may issue refunds for any amounts that were mistakenly deposited during a self-exclusion period.
21.16. Click here for additional information regarding Responsible Gambling.
22 How do you handle fraud and cheating?
22.1. Engaging in fraudulent activities or cheating is recognized as a serious violation of our Terms of Use. We regard fraudulent activity or cheating as including, but not limited to:
22.1.1. identity fraud;
22.1.2. payment fraud;
22.1.3. money laundering;
22.1.4. third party funding;
22.1.5. forgery;
22.1.6. using payment information that is not your own (including any stolen or fraudulent payment details);
22.1.7. collusion with other individuals;
22.1.8. using software to obtain an unfair advantage;
22.1.9. the act of ‘chip dumping’, where one player intentionally loses chips or money to another player at the table;
22.1.10. taking advantage of Errors, Malfunctions or Interruptions (as defined in section 11 above);
22.1.11. betting on predetermined sporting events; and/or
22.1.12. misusing confidential or insider information.
22.2. You must not interfere with or attempt to manipulate the operation of our Services or the fair play of any of our products in any way. Specifically, you are prohibited from using artificial intelligence, automated players (bots), or any player assistance software. You agree to engage directly with our provided interfaces.
22.3. We strictly disallow the use of any third-party external player assistance programs or software (referred to as ‘ EPA Programs ’) intended to give unfair advantages to users. Such Programs encompass software, websites, subscription services, and non-software-based databases, systems, or profiles utilized by customers in conjunction with our Services. An 'unfair advantage' is defined as any situation where a customer gathers or compiles information about other customers (including tracking customers using such automated tools) that exceeds information personally observed through their own gameplay (excluding information or services that we provide directly), and/or where a customer exploits or takes part in exploiting a flaw, loophole, or error (including any Error, Malfunction, or Interruption as defined in section 11 above) in our or any third party's software to the detriment of us, gameplay, or other customers.
22.4. You acknowledge that we may implement measures to detect and prevent the use of prohibited EPA Programs. These measures may include inspecting any software operating simultaneously with our software on your computer. You agree not to attempt to circumvent, interfere with, or obstruct these measures, including the use of third-party software designed to bypass or disrupt these steps.
22.5 If you suspect that another player is participating in fraud, cheating, or collusion related to our Services (whether through EPA Programs or other means), it is your responsibility to report this to Customer Services.
23 What actions are prohibited when using the Services?
23.1. You are permitted to use the Services, including your account, strictly for legal gambling activities in adherence to the Terms of Use. You must refrain from any behavior we categorize as “ Prohibited Conduct ”, and you understand that such actions may result in the cancellation of any relevant wagers, withholding of any winnings and bonuses, and the suspension or closure of your account. You may also be held liable for compensation related to any losses we incur due to your engagement in Prohibited Conduct.
23.2. You consent to us potentially sharing any information regarding Prohibited Conduct (including your personal data) with the relevant authorities and other pertinent parties (such as other gambling services).
23.3. The following actions are considered as “ Prohibited Conduct ”:
23.3.1. engaging in any fraudulent or illegal activities, including cheating or any other behavior outlined in section 22 above;
23.3.2. abusing special offers or promotions, which includes instances where we have reasonable grounds to suspect that you are unfairly capitalizing on, or attempting to exploit, any promotions, bonuses, or offers we may provide through our Services;
23.3.3. if the name registered on your account does not correspond with the name on the payment method used for deposits into your account;
23.3.4. if our assessment suggests that you are depositing or withdrawing money or using the Services without legitimate play;
23.3.5. if you are situated in a region where the use of the Services is illegal, or in jurisdictions from which we do not accept customers, including instances where you use a VPN to mask your true location;
23.3.6. if we receive a 'charge back' or 'return' notification related to any deposit method associated with your account;
23.3.7. if you use the Services for purposes other than personal and recreational use;
23.3.8. if you provide false or misleading information while registering for an account (except when such information is provided to pass age-verification checks, which will be handled as indicated in section 7.4 above);
23.3.9. if you allow someone else to utilize your account;
23.3.10. if you have intentionally opened or are using multiple accounts per Brand in a fraudulent manner;
23.3.11. utilizing the Services in any way that could encourage, facilitate, or contribute to criminal or illegal activities, or cause distress, harm, or damage to any individual;
23.3.12. if it is found that you are accessing the Services unlawfully in the country you are residing in;
23.3.13. if you knowingly upload viruses, trojans, worms, logic bombs, or any other harmful material. You must not try to gain unauthorized access to our websites, the servers hosting our websites, or any connected server or database;
23.3.14. if you infringe upon our rights (including intellectual property rights) or those of any third party;
23.3.15. if you make any harmful, defamatory, or discriminatory remarks or submit inflammatory material;
23.3.16. if you maintain more than one account with us simultaneously for the same Brand; or
23.3.17. if you violate the Terms of Use in any significant manner or any of the assertions made by you in section 4.2 are found to be untrue or inaccurate or cease to be true at any time.
23.4. You agree to indemnify us for any costs, expenses, or losses incurred as a result of your engagement in any Prohibited Conduct.
24 What steps should I take if I have a complaint? How will disputes be resolved?
24.1 If you wish to file a complaint regarding our Services, you are encouraged to reach out to Customer Services.
24.2 All complaints will be processed in accordance with our complaint resolution policy, which is accessible to you. here .
24.3 Complaints should be reported to us promptly and, in any case, within six (6) months of the occurrence of the event in question. If you submit a complaint after this six (6) month timeframe, we reserve the right to decline the complaint. For issues specifically relating to game functionality or wager settlements, these must be raised within seven (7) days to enable a comprehensive and accurate investigation.
24.4 You should also include the Game ID and a screenshot of the final game result (if applicable) in your complaint to facilitate our ability to assist you.
24.5 Customers who feel dissatisfied with the resolution of a complaint may escalate the issue further as follows:
24.5.1 If you are a resident of Great Britain, you can reach out to an Alternative Dispute Resolution Service (ADR), which is provided by the Independent Betting Adjudication Service (IBAS). You can get in touch with them at www.ibas-uk.com .
24.5.2 If you are living outside the United Kingdom, it is advisable to contact the Gibraltar Gambling Commissioner. When you do, make sure to mention that you have a \"regulatory complaint against Rank Interactive (Gibraltar) Limited.\" You will need to provide some details regarding your complaint and fill out theComplaint Resolution Request Form .
25 Is it necessary to download any software to access the Services?
25.1 For specific services that we offer, you might need to download or utilize certain supplementary software, which could include applications supplied by third-party providers.
25.2 To use this software, you may have to agree to end user terms and conditions. By doing so, you consent to adhere to the stipulations outlined in that agreement.
25.3 You are prohibited from using the software for anything other than its intended purposes. Additionally, you must not interfere with, replicate, alter, decode, reverse engineer, disassemble, or create derivative works based on any software given to you by us or any third party.
26 Is there anything else I need to know?
26.1. The Terms of Use (together with the Grosvenor One terms and conditions If you are a customer of Grosvenor One, the terms and conditions we have now form the complete agreement between us and replace all previous terms, discussions, and understandings.
26.2 Any written or verbal statement made by an employee, contractor, worker, representative, or licensor of the Rank Group shall not be considered as a modification or waiver of these Terms of Use, nor as an acknowledgment of any failures.
26.3 A delay or failure on our part to exercise any of our rights does not prevent us from enforcing those rights at a later time.
26.4 Should any term or condition of the Terms of Use be deemed invalid or unenforceable by any court or regulatory body, the remaining provisions will stay in effect.
26.5 You are not permitted to assign, transfer, encumber, or otherwise handle your rights under the Terms of Use without obtaining our prior written approval. Conversely, we hold the right to assign, transfer, or manage our rights under these Terms as we see fit. We will inform you if we intend to transfer our agreement with you to a different organization responsible for delivering the Services, allowing you the option to close your account at any time as per section 18.
26.6 Unless explicitly stated otherwise, nothing in the Terms of Use will establish any rights or benefits for any third party.
26.7 The Terms of Use are offered solely in the English language.
26.8 The Terms of Use are governed by and will be interpreted according to the laws of England and Wales. The courts located in England and Wales hold exclusive authority to resolve any disputes related to the Terms of Use, meaning if you choose to file a claim against us, it must be done in those courts. However, if you reside in another Permitted Jurisdiction, as defined in section 8.1 above, you still retain any applicable rights according to the laws of that jurisdiction and may bring an action in its courts.
Last updated on: 1 March 2025
Last reviewed: February 2025
At Spin and Win, our goal is for you to fully enjoy every moment spent playing our games. We provide helpful resources on how to play responsibly, information on sources of support, and details on various tools designed to assist you at: keepitfun.rank.com
At Spin and Win, safeguarding your privacy and security is our utmost priority. We employ leading security technology to protect your account, ensuring that we remain one of the most secure online casino platforms. We never sell or lease any customer information.
This website is operated by Rank Interactive (Gibraltar) Ltd, which is a company registered in Gibraltar under number 120385. Its registered office is located at Suite 3, 2nd Floor, Icom House, 1/5 Irish Town, Gibraltar GX11 1AA.
We are licensed and regulated in Great Britain by the Gambling Commission with account number 57924 for customers in Great Britain utilizing our online platforms. For users located outside of Great Britain, we are licensed by the Government of Gibraltar and overseen by theGibraltar Gambling Commission under licence numbers RGL 133 and RGL 134.
Participants must be at least 18 years of age to engage in our games. Underage gambling is considered a serious offense.
Please gamble responsibly and only wager what you can afford. For assistance or support regarding gambling issues, feel free to reach out to GambleAware at https://www.gambleaware.org/ and 0808 8020 133.
We also offer an extensive variety of Safer Gambling tools to ensure your experience on our site remains enjoyable and within your means. Be sure to explore our Safer Gambling Hub for more information.
