RESPONSIBLE GAMING

We want you to have a rewarding experience on dronethaiinsure.com, which is why we emphasize the importance of responsible gambling. Here are some suggestions to consider, along with resources for support and tools that can assist you in making your gambling experience enjoyable and safe.

Worried you have a gambling problem?

Take a moment to reflect on these questions:

  • Am I investing more money and time in gambling than I can comfortably handle?
  • Do I struggle to control or stop my gambling habits?
  • Have I had disagreements with family or friends regarding finances and gambling?
  • Am I losing interest in my regular activities or pastimes, such as socializing with friends or engaging with family?
  • Is gambling constantly on my mind or a frequent topic of conversation?
  • Am I deceptive about my gambling habits or conceal them from others?
  • Do I attempt to recover losses by gambling more or using it as an escape from financial difficulties?
  • Do I find myself gambling until all my available funds are depleted?
  • Have I sought loans, sold items, or neglected bills to finance my gambling?
  • Do I feel the need to wager larger sums or for extended periods to experience the same level of excitement?
  • Am I ignoring work responsibilities, school obligations, family needs, or personal duties due to gambling?
  • Do I often feel anxious, guilty, depressed, or irritable?

How many of those questions did you answer affirmatively? The more you answered 'yes', the greater the likelihood that you may have a gambling problem.

It's essential to remember that gambling should never disrupt your daily responsibilities or interfere with your recovery from any dependency.

Where can I go for help?

We offer various tools designed to help you maintain control over your gaming (see 'Responsible Gambling Toolkit' below). If you have any concerns or require support, feel free to reach out to our Customer Support team at any time.

Further Resources
Gamstop

If you're considering self-exclusion from Spin and Win, we highly recommend that you think about extending this self-exclusion to include other gambling operators via GAMSTOP.

GAMSTOP is a complimentary service that allows you to exclude yourself from all online gambling establishments licensed in Great Britain. To learn more and register with GAMSTOP, please visit Gamstop.co.uk .

National Problem Gambling Clinic

The clinic offers family therapy to help family members support one another, enabling them to gain fresh insights and discover new solutions for the challenges they face.

For more information on accessing this service, please visit: www.cnwl.nhs.uk/cnwl-national-problem-gambling-clinic

Gambling Therapy (affiliated with the Gordon Moody Association)

Gambling Therapy provides a wide array of support services for individuals negatively impacted by gambling. These services include a text-based Live Advice Helpline, online support groups and forums, an app with responsible gaming information and links to other support organizations (search for 'Gambling Therapy' in Google Play or the Apple Store to download), and a hostel for compulsive gamblers seeking counseling and rehabilitation in a residential setting.

To contact them, phone 01384 241292 or email [email protected] You can also find additional information on their official website, GamblingTherapy.org .

GamCare

GamCare serves as a national resource for addressing gambling-related issues, offering educational materials and training to ensure that gaming remains a positive experience.

You can reach GamCare through their website, GamCare.org.uk , or on 0808 8020 133 (Freephone).

Gamblers Anonymous

Gamblers Anonymous provides a supportive community for compulsive gamblers, including online forums and group support.

To learn more about this service and discover other helpful resources, visit their website, GamblersAnonymous.org.uk/ .

Responsible Gambling Toolkit

We provide multiple tools to assist you in managing your gaming experience safely:

  • Deposit limits – set limits on how much you can deposit daily, weekly, or monthly
  • Game session reminders – these notifications help you keep tabs on how long you've been playing
  • Take a Break – this option allows you to step back for a short duration (between 24hrs and 6 weeks) by locking your dronethaiinsure.com account
  • Self-exclusion – this feature locks your dronethaiinsure.com account (as well as accounts on fellow sites operated by Rank Interactive Gibraltar Limited; for more information, click here for a longer period of 6 months to 5 years

Once your chosen self-exclusion period concludes, you can request to reactivate your account if you wish. To initiate this process, please reach out to our team. They will relay your request to our Safer Gambling team, who will reach out within three working days to ask you to complete a questionnaire. This step is crucial for assessing your request and determining when it’s safe to open your account again. Customer Support team We will implement all reasonable measures to adhere to our responsible gaming self-exclusion policy and to ensure that a player remains free from marketing communications while self-excluded. However, if you self-exclude after promotional materials have been distributed, you might still receive marketing communications for up to 21 days post-account closure. We are not liable for any third-party affiliate marketing that may occur outside of our control.

Despite having stringent procedures to prevent self-excluded players from creating new accounts, we do not assume responsibility for instances where a player continues to gamble using undisclosed accounts or opens a new account with similar personal registration details, even if input differently during registration. Players are equally responsible for avoiding attempts to evade their self-exclusion by registering a new account using different details.

You might also consider 'unfriending' or 'unfollowing' our social media accounts or any other gambling-related sites to limit exposure to gambling-related content and promotions while you are self-excluded.

For further information regarding the terms and conditions associated with self-exclusion,

You have the option to establish a Net Deposit Limit in the Cashier section. This limit allows you to designate a maximum net amount for deposits on a daily, weekly, or monthly basis – it’s entirely up to you. click here .

Here’s how to use these tools:

NET DEPOSIT LIMIT

Your Net Deposit refers to the balance between your deposits and withdrawals; for example, if you deposit £20 and later withdraw £15, your Net Deposit would stand at £5.

To establish a Net Deposit Limit, navigate to the 'My Limits' tab in the cashier section.

To assist you in monitoring the duration of your gameplay, you can activate a game session reminder. This will notify you at set intervals for each distinct Game Session (real money bets only). A Game Session begins when you launch a game and concludes when you close it or if you lose your connection to the gaming server.

GAME SESSION REMINDERS

To set up the Game Session Reminders, follow these steps:

My Account > My Account Settings > Responsible Gaming > Game Session Reminders

Do you want to take a brief pause from your gaming? It's easy.

TAKE A BREAK

Set a Take a Break period that lasts anywhere from 24 hours to 6 weeks.

This will restrict access to your account for the specified duration, and you won't be able to unlock it until that period ends.

After your designated Take a Break is over, you will be able to log in and resume gameplay if you choose.

Keep in mind that only your Spin and Win account will be temporarily locked. Any accounts linked to our sister sites or other gaming providers will remain unaffected.

To establish a Take A Break, follow these instructions:

My Account > My Account Settings > Responsible Gaming > Take A Break

If you're worried about your gambling habits and wish to take an extended hiatus, we suggest considering self-exclusion. With self-exclusion, you can suspend your account for a period ranging from 6 months to 5 years.

SELF-EXCLUSION

When self-excluding, please keep in mind:

You won't be able to reopen your account for any reason until the self-exclusion period concludes.

  • You cannot create a new account using the same personal information.
  • Any remaining balance will be returned to your bank account or through another payment method if needed.
  • Bonuses, loyalty points, and promotional opt-ins will be forfeited and will not be reinstated if you reactivate your account after the self-exclusion timeframe.
  • This self-exclusion policy applies to all accounts managed by Rank Interactive Gibraltar Limited.
  • To initiate a Self Exclusion, please follow these steps:

My Account > My Account Settings > Responsible Gaming > Self Exclusion

At Spin and Win, we aim for you to savor every moment you spend gaming with us. Discover valuable advice on safe playing, find resources for support, and learn about all the tools we have at your disposal at: