Privacy Policy of Rank Interactive (Gibraltar) Limited
This document clarifies the manner in which we intend to handle the personal information we gather from you. We strongly recommend that you read this thoroughly and reach out to us through the contact information provided in section 1 should you have any inquiries.
In instances where we determine the reasons or methods for processing your personal data, we take on the role of Data Controller, which necessitates informing you about several key points:
Our platform includes links to third-party websites. These external sites possess their own privacy policies which we suggest you review. These policies will dictate how your personal information is utilized, including data collected through cookies while navigating those sites. We do not bear any responsibility for their practices, and you access them at your own risk.
This notice underwent revisions in October 2024. We will periodically update this document, and in the event of significant changes that may impact you, we will notify you in advance.
1. Introduction
2. Gathering Information Regarding You
3. The Methods and Purposes for Using Your Personal Information
4. Use of Special Category data
5. Your consent preferences
6. Sharing your information
7. Your Rights
8. The Duration of Our Information Retention
9. Use of our service by children
10. How do we keep your data safe
11. Changes to this policy
1.1 Who are we?
Our online services are operated by Rank Interactive (Gibraltar) Limited, which is a company registered in Gibraltar with the company number 120385. In this policy, we may refer to ourselves as 'Rank', 'we', 'us', or 'our'. We are officially recognized as a Data Controller by the Information Commissioners Office (ICO), and the pertinent information is available on the ICO's public register at https://ico.org.uk/ .
We are part of The Rank Group Plc, which encompasses various businesses, including gaming locations across Europe and multiple digital gaming platforms such as Bella Casino, Enracha, Grosvenor Casino, Mecca Bingo, YoBingo, among other subsidiaries and associated companies.
1.2 Our Data Protection Officer
If you have any worries regarding the usage of your personal data or wish to exercise your rights, including requesting access to your information, please reach out to us at the following address:
Email: [email protected]
Mail: Data Protection Officer, Rank Interactive (Gibraltar) Limited, c/o TOR, Saint Cloud Way, Maidenhead, Berkshire SL6 BBN
2. Gathering Information About You
We gather and process various types of information, some of which may encompass your personal data.
2.1 Information you provide to us
We collect data whenever you use our services. Some details are provided directly, such as when you create an account, deposit money, or participate in our games. Additional information is gathered as you engage with us, like signing up for newsletters, participating in market surveys, or interacting with our customer service team. We also collect data on how you interact with us through social media or chat features. Please be informed that calls made to our support teams may be recorded.
To comply with anti-money laundering regulations and promote responsible gaming practices, we may occasionally ask you for proof of identity and information regarding the source of your funds, and it’s imperative that this is provided promptly.
This information may comprise your name, username, age, date of birth, gender, address, photograph, phone number, email address, password, and other relevant identity or financial source information.
2.2 Data Collected from Your Device
We retrieve data from your device related to the web addresses you navigate from or click through, the pages you visit, response times, download issues, duration on specific pages, and interactive behaviors like scrolling, clicking, and methods for navigating away from our pages. We utilize Google Analytics and adhere to the Google Analytics Terms of Service along with relevant policies. For detailed information, please refer to our cookie policy.
We implement technology that allows us to ascertain your present location, confirm your identity, ensure your access is limited to our allowed regions, and display pertinent advertisements and promotions.
The information we gather includes your IP address, MAC address, hardware model, operating system details, browser type, time zone, and browser plug-in information.
2.3 Payment Information
To ensure full access to our services, we collect payment-related information such as your payment card number (the first six and last four digits), PayPal account details, and bank account information.
2.4 Data Acquired from External Providers
In order to fulfill our legal and regulatory responsibilities, we obtain verification data from external sources when you set up an account with us, which helps us confirm your identity, age, and source of funds. This information aids in minimizing risk and deterring fraud or other unlawful activities.
Our service providers may cross-reference the information you provide with any data they hold in their databases, whether public or otherwise. Your information may also be utilized in the future to assist other companies with verification tasks. A record of this search will be maintained and could appear as a soft inquiry on your credit history.
The providers we engage for these functions encompass, but are not limited to:
If a customer opts for self-exclusion through the Gamstop national scheme, we will receive a notification regarding this choice, which will solely be utilized to ensure the self-exclusion is properly applied across our services and app. We may consider joining additional self-exclusion programs in the future and will update this policy accordingly.
2.5 Affordability – The Purpose of Our Data Usage
To keep your information current, we may enhance the details we hold about you using data from entities such as GB Group or Royal Mail, which compile and refresh address and household data from various sources. We will only collaborate with those who acquire this data in compliance with data protection laws. This information will not be used for marketing purposes without prior consent.
For a deeper understanding of how we assess your affordability based on your personal information, please click here .
2.6 Publicly Available Information
We are obligated by law to advocate for responsible gambling, evaluate our customers' financial capacity to gamble, and prevent our services from being misused for illegal activities. If we detect suspicious activity on your account or suspect that you provided misleading information, we may review publicly accessible information about you, such as social media accounts (Facebook, Instagram, Twitter, etc.), property ownership records, electoral registers, and insolvency records to verify the accuracy of the provided information.
3. How We Utilize Your Personal Information
3.1 To Provide the Services to You
We will employ your information to fulfill our service agreement, which includes responding to your requests; contacting you regarding important matters and maintaining a responsible gaming atmosphere. Third-party assistance may be enlisted for this purpose.
Financial transactions are managed through our payment service providers, who will have access to your payment information.
Our service providers in this area may include:
In order to supply you with gaming options, we share your user ID, country code, username, full name, date of birth, and gender with our third-party gaming suppliers.
For more details about these service providers, please consult us using the information in section 1.
3.2 Preventing Fraud and Unlawful Activity
We process personal data in pursuit of our legitimate interest in ensuring that your use of our online services is lawful and devoid of fraud, does not hinder the functionality of our services, does not harass our staff or others, and to uphold our legal rights and obligations.
We may frequently utilize third-party providers to assist in this endeavor, who may check the details we furnish against any information stored in accessible databases (public or not). In future dealings, they may also employ your information to support other companies with verification needs. A record of these checks will be retained.
Our service providers engaged for these purposes may encompass, but are not limited to:
3.3 To personalise our Services
We will utilize your information—specifically regarding your service usage—to refine and customize our offerings, ensuring that they align with your preferences. Consequently, when you access our site via your account, the appearance of the site may differ from that of another user accessing it through their account.
We process personal data in this manner to fulfill our legitimate interest in guaranteeing that both you and other users experience optimal service when utilizing our site.
3.4 Marketing
Direct Marketing: We might send you promotional emails concerning products or services akin to those available through our online offerings, or connect with you via phone, SMS, or postal mail. This is conducted within our legitimate interest of promoting our business, compliant with the laws governing direct marketing to individuals.
Group Marketing: With your consent, we may utilize various marketing strategies to keep you informed about promotional offerings from other entities within the Rank Group.
Targeted Marketing: We leverage the information we compile about you to present tailored advertisements via our own platforms (i.e., our websites, apps, display ads) as well as third-party platforms, including across different devices or web browsers. This aligns with our legitimate interest in business promotion and delivering more relevant advertising content.
The third-party platforms we tap into for these initiatives might include:
Facebook
Twitter
Instagram
LinkedIn
Snapchat
Google Bing
App Store
Affiliate networks and partner channels
Technologies such as Wi-Fi, Bluetooth, and near-field communication
We may engage third-party suppliers to assist with our marketing efforts. If you wish to adjust your consent preferences at any given time, please refer to section 5.
3.5 To Comprehend Usage of Our Services
We analyze user data to gain insights into the ways visitors interact with our website and to generate statistical reports based on this engagement. This analysis is crucial for us to achieve our valid objectives of enhancing our services while offering a more tailored and enjoyable experience for our users.
We collaborate with external analytics firms, which may include:
Adobe
Tealium
Optimisely
Optimove
Monetate
DoubleClick
Google Services
Decibel Insights
Occasionally, we may reach out to you to participate in a market research initiative aimed at understanding either our own offerings or broader industry trends regarding consumer behavior. Participation in this research is entirely voluntary, and if we engage third parties to conduct the study, they will provide you with detailed information about how your data will be utilized.
4. Use of Special Category data
Sometimes, you might share sensitive information with us either directly or through other channels, such as details about your physical or psychological health, or issues related to gambling. We understand the sensitivity of this data and will only use it to offer you the necessary support or guide you to relevant resources. Additionally, we may share this information internally within the Rank Group to ensure you receive the best possible help.
You may also provide us with other sensitive personal details, like your nationality or ethnicity, during our identity verification process. We will only request this information if legally required and will not use it for any other purpose without your explicit consent.
You may be asked periodically whether you consent to the use of your information for certain purposes, including marketing. Please be aware that we will continue to send important account and service-related notifications, even if you choose not to consent to marketing.
If you wish to change your consent preferences at any point, you can do so in the My Account section on our website or by contacting us as detailed in section 1. We may need a little time to process your requests.
We only share your information with third parties in the conditions outlined in this privacy policy. If you want to learn more about how these third parties manage your data, you'll find that information in their own privacy policies.
Your information is treated with confidentiality, although we may need to share it with our staff, other Rank Group companies, suppliers, or contractors as necessary to fulfill the purposes stated in this privacy notice. We conduct thorough checks to ensure that our partners maintain the same protective standards for your data that we do and have appropriate contractual agreements in place to back this up.
Besides the third parties mentioned in this policy, here are a few examples of other types of organizations we collaborate with:
We may divulge your information if legally obligated to do so. This could involve sharing it with law enforcement agencies, courts, regulatory bodies, or sports authorities concerning issues of sporting integrity. If necessary, we will provide your personal data to our regulators or external legal advisors to safeguard or defend our interests.
In the event of a merger, acquisition, or sale involving all or some of our assets, we will notify you via email, account notification, or a prominent alert on our website regarding changes in ownership or the use of your information, along with any options you may have concerning that information.
In specific situations, we may need to share some of your personal data, including your name, birth date, and address with a Credit Reference Agency (TransUnion) to perform an affordability check. This check might leave a trace but will not impact your credit score. For further details on how TransUnion manages your information, please click here: https://www.transunion.co.uk/legal-information/bureau-privacy-notice
We are committed to ensuring that any sharing of your data is done legally and with utmost regard for your privacy. Any inquiries from law enforcement or statutory authorities will only be honored with a valid warrant, court order, or other lawful verification.
6.1 Transferring Personal Information outside of the UK or Europe
Some of our service providers operate outside the UK or European Economic Area (EEA). To safeguard your information, we will implement additional legal protections through standard data protection clauses and other mechanisms unless the country is recognized by the ICO as providing adequate safeguards for personal data.
You have specific rights regarding how we handle your personal data. We strive to respond promptly, typically within one month at most. For requests, please refer to our contact information provided in section 1.
7.1 Request a copy of your data and correct inaccuracies
You are entitled to request a copy of your personal data that we maintain and to correct any inaccuracies found. We will make reasonable efforts, as required by law, to provide and correct the personal details we hold about you (including any communicated to third parties). If your request is complex and takes longer than one month, we will notify you as soon as possible with an estimate of the time needed.
There may be circumstances under data protection laws where we must or can withhold certain information (for example, if it reveals information about another person or contains commercially sensitive data) or where we may need to charge a fee for requested information. If this applies, we will clarify the situation to you.
7.2 Restrict processing of your data or request deletion
You can request us to limit, stop processing, or delete your personal data if any of the following is true:
If we cannot fulfill your request, we will provide an explanation. Please note that exercising these rights will require you to close your account with us and discontinue using our services. Should you disagree with our response, you have the right to file a complaint with the ICO.
7.3 Obtain a machine-readable copy of your data for use with another provider
If we are processing your data to meet our obligations to you or based on your consent and if that processing is automated, we will assist you in transferring, copying, or moving your personal data to other IT systems.
If requested, Rank Group will provide your personal data in a CSV format. Whenever it is technically possible, you may also ask us to send this information directly to another service provider.
7.4 File a complaint with a Supervisory Authority
If you are dissatisfied with how we have processed your data or addressed your concerns, you can also submit a complaint to a Data Protection Supervisory Authority, which for customers in the UK is the Information Commissioner’s Office.
We will stop using your data for marketing purposes no later than two years following your last transaction with us. Generally, we retain your information for a duration of seven years after our relationship ends to comply with regulatory requirements, including anti-money laundering laws. If we have any records related to gambling issues or any suspension or termination of your account, we may keep this data for a more extended period as deemed necessary.
9. Use of our service by children
We do not intentionally collect information from or market to children under the age of 18. If a parent or guardian discovers that their child has shared information with us without consent, they should contact us at [email protected]. We will remove such information from our records within a reasonable timeframe.
10. How do we keep your data safe
We will implement all reasonable technical and organizational measures to safeguard your personal information from loss or misuse. Please keep in mind that while we strive to provide a high level of security for the information we handle, no security system can entirely eliminate risks of breaches.
We will inform you of any major updates to this privacy policy via email, site notice, or account messaging.
At Spin and Win, we want you to make the most of your time playing with us. Explore tips for safe gaming, discover support resources, and find comprehensive information about the tools we have available at: keepitfun.rank.com
Your privacy and security are our top priorities at Spin and Win. We ensure the protection of your account through advanced security technologies, positioning us as one of the most secure online casino platforms available. We never engage in selling or renting out customer information.
This website operates under Rank Interactive (Gibraltar) Ltd, a company registered in Gibraltar under number 120385, with its registered office located at Suite 3, 2nd Floor, Icom House, 1/5 Irish Town, Gibraltar GX11 1AA.
Our operations in Great Britain are fully authorized and overseen by the Gambling Commission, holding the account number 57924 For our customers located in Great Britain, we operate under their jurisdiction, whereas customers from regions outside Great Britain are overseen by the Government of Gibraltar.Gibraltar Gambling Commission under licence numbers RGL 133 and RGL 134.
It is important to note that only individuals who are 18 years old or older can participate in our games, as engaging in gambling activities at a younger age is illegal.
We encourage you to gamble in a responsible manner, ensuring that you only use funds that you can afford to lose. If you require assistance with any gambling issues, please reach out to GambleAware at https://www.gambleaware.org/ and 0808 8020 133.
Additionally, we provide a wide array of Safer Gambling tools designed to enhance your gaming experience, ensuring it remains enjoyable and within your financial means. We invite you to explore our Safer Gambling Hub for more information.
