PLAYER VERIFICATION

Customer Due Diligence (CDD) refers to the method by which organizations confirm specific details about their customers, often summarized by the phrase 'Know Your Customer.' This process is vital for us to maintain the safety and protect the interests of our players, which we consider paramount. Moreover, it aids in mitigating various risks, including identity theft and money laundering.

The CDD procedure initiates as soon as you create a new account and continues at regular intervals during your membership to comply with our licensing obligations.

Adhering to UK legal standards is a requirement for all operators within the country, and as a socially responsible entity, we are fully committed to this.

Typically, this verification is carried out through an automated process that matches the information you've provided with existing public records and databases. This ensures real-time validation both during and after your account creation.

In cases where automatic verification is unclear or inconclusive, we will proceed with a manual review. For this, we will request that you furnish us with specific documents to confirm your identity.

You will need to provide one document from each of the following categories:

1. A clear, recognized form of personal identification; you only need to submit one.

• Valid Passport
• ID Document
• Driver’s License

2. A recent utility bill, dated within the last three months, that displays your name and address—this must match the registration details for your dronethaiinsure.com account.

In certain instances, we may also require a copy of both the front and back of the payment card linked to your dronethaiinsure.com account. If we do ask for this, please adhere to the following safety guidelines to protect your information:

1. On the FRONT of your card

Obscure the digits in the center of the card while leaving the first six and last four visible.

2. On the BACK of your card

Blank out the CVC or CVV number.

3. On the BACK of your card

Obscure the digits in the center of the card while leaving the first six and last four visible.

4. On the BACK of your card

Conceal the embossed digits found on the reverse side of the debit card.

• If you're accessing your account via PC, we suggest using Microsoft Paint for obscuring the specified areas mentioned above. Once edited to meet our criteria, save the images in the '256 Color Bitmap' format.
• If using a smartphone or tablet, you can take a picture of the document and save it as a JPEG or PNG file.

We realize that sharing your personal information can feel concerning, but rest assured, it's a straightforward way for us to verify your identity and confirm your ability to engage in gambling activities, enabling you to focus on enjoying your gaming experience.

You can simply scan your documents and send them to us at [email protected]

Please acknowledge: while we accept scanned documents, we reserve the right to request original copies under certain conditions.

If email is not an option for submitting your documents, you can send them by post to the following address:

PO Box 66731
London
NW5 9FP

If you need any help with this, our Customer Support team is here to assist you 24/7.

You can be confident knowing that our mailboxes are secure, and all details you provide will be kept completely confidential. Your documents are safe and handled according to the Data Protection Act 1998 (for further details, please check our Privacy Policy . Once we receive your documents, our team will ensure that your information is treated with the utmost confidentiality and will not disclose it to any third parties.

Please keep in mind that if you do not submit the requested documentation, we may have no choice but to impose certain restrictions on your account in compliance with UK Gambling Regulations.

Such restrictions could include an inability to make deposits, access games, or could potentially lead to account closure. However, if you've provided all necessary documentation when requested by dronethaiinsure.com, you will not need to supply further information or documents to withdraw funds.

We strive not to delay any withdrawal requests from our customers, but compliance with our licensing requirements mandates us to conduct thorough due diligence on our users.

Once you've submitted the required documents and we have successfully verified them, you can return to enjoying your gaming activities.

If you have more questions regarding this process, please feel free to get in touch with Customer Support. Support or your account manager.

You can discover more about Customer Due Diligence and identity verification requirements by visiting www.gamblingcommission.gov.uk .