Frequently Asked Questions

Here are some of the questions we get asked the most.

Registering at Spin and Win

To create your account, simply click the Join Now button located at the top of the homepage and fill out the registration form. If you run into any issues, don't hesitate to reach out to our helpful Support staff who will be happy to assist.
Am I old enough to play at Spin and Win?

At Spin And Win, we strictly allow only individuals who are 18 years or older to participate, which aligns with the minimum age requirement for online gambling in your jurisdiction.

Regrettably, there are specific countries from which we cannot accept players. For more information, please review our Terms and Conditions for more information.
Are Player Verification and Account Verification identical procedures?

In compliance with UK regulations, we must verify the age and identity of our players. This step is crucial for maintaining the safety and security of all users. All players are required to undergo our Player Verification process, which may take place automatically during account registration, or we may request additional documents such as ID and proof of address.

Once you reach a certain level of play, you'll have to complete our Account Verification process. This ensures that players can sustain their gaming habits, as we are committed to being a socially responsible company and complying with additional UK regulations. At that point, we will ask for further documentation and details, including proof of income.

Please see our Player Verification and Account Verification pages for further details.
How can I determine which promotions I can take advantage of?

Each promotion listed on our site will define its eligibility criteria clearly on the promotional page. If you are notified about an offer via email or SMS, the accompanying terms and conditions will also provide this information.
How do I contact Support?

Our Support team is available around the clock to assist you via live chat, email, or phone. For comprehensive information on how to reach us, please refer to our Support page Deposit limits allow you to set restrictions on your account, ensuring that you only deposit an amount that you are comfortable with on a daily, weekly, or monthly basis. This feature helps you maintain control over your finances and gaming experience.
What are deposit limits?

To establish a deposit limit on your Spin And Win Online account, navigate to the cashier section and click on the ‘Responsible Gaming’ link located at the bottom.

The answer to that varies based on the terms and conditions associated with each bonus you claim. For instance, some bonuses may only apply to Exclusive Slots. You can find more information about any bonus in My Account > Account Activity > Promotions.
Where do I play my bonus?

Certain games are consistently excluded from the use of bonuses, particularly progressive games.

What exactly are wagering requirements and how do they function?
Each bonus comes with wagering requirements, which indicate how many times you must wager the bonus amount in order to convert it and any associated winnings into withdrawable cash. These requirements also apply to winnings from Free Spins, as they are credited as bonus funds.

You can monitor the remaining wagering requirements for any bonuses or spins by going to My Account > My History > Promo History.

Free Spins can only be utilized on selected games, including our Exclusive Slots and titles from providers such as NetEnt and Eyecon. This will be clearly stated on the promotional page or within the terms and conditions included in the email/SMS outlining the promotion.
Where can I use my free spins?

What should I do if my question isn't addressed in the FAQs?
We're here to address any queries you might have. Please feel free to contact our amicable

At Spin and Win, we aim to ensure that your gaming experience is enjoyable. You can find valuable tips on how to play responsibly, along with resources for support and information on the safety measures we have in place at: Support team at any time.