Account verification

Let's build a better relationship - here’s why we might need additional details about you:

Recently, you might have been asked to share some personal details, including where your funds originate from. At first glance, this could seem like an invasion of privacy, and we completely understand your concerns. Therefore, we’ve put together this informational guide to clarify the reasons we sometimes require this information. Our aim is to assure you that such requests are made for legitimate reasons and ultimately serve your best interests.
“Why do you need to ask me?”

There are three reasons:

  • When you play with us regularly, we’re eager to learn more about you so that we can enhance your gaming experience and always ensure you feel at home.
  • We aim to provide an enjoyable gaming environment for all our clients, and we also want to ensure they gamble responsibly. This aligns with our commitment to responsible gaming practices. Although only a small fraction of our patrons may be affected, it helps us recognize our frequent players and identify anyone who might need support.
  • For players who consistently make high-value bets, we are, like all gaming establishments, legally required to confirm that the funds being used are sourced legitimately. This does not imply any distrust towards you personally; rather, we need to ensure that the origins of the money being spent on our platform raise no red flags.
“So what will you ask me?”

During the initial account creation process, we will simply ask you to provide some form of identification, like a passport, driver’s license, or another valid government-issued document. This could potentially be the only information we’ll ever require from you.

However, if you continue to engage frequently and invest money with us, we might ask for a bit more context regarding your background (for instance, 'What is your occupation?'). This request is mainly for general understanding to ensure all is well.

If you are gambling with substantial sums of money, we may require confirmation regarding the source of those funds. In some instances, we may ask for further proof to validate your claims. This is to ensure we can demonstrate compliance with our regulatory obligations to our governing body. Please understand that this inquiry is not a personal reflection of you, and we hope you won't take offense if you are approached for this information.
“Will you share the information?”

Rest assured, the information you provide will only be used for our records, and we won’t disclose it to any third-party service. We will always manage your data with the utmost confidentiality and in accordance with data protection regulations. For instance, while we might need details about your employment, we will not reach out to your employer in relation to these inquiries.
“Will other websites ask me this?”

Absolutely, they should. All gaming firms licensed by the Gambling Commission share the same duty to ensure that their users are not facing gambling issues and that their platforms are not exploited for illegal activities.
“Who is your regulator?”

Our regulatory bodies include the UK Gambling Commission, which oversees all gambling companies in the UK to ensure they act responsibly towards their customers, and the Gibraltar Gambling Commission.

Here’s a useful link from the UK Gambling Commission regarding why you may be requested to furnish financial details, including the origin of your funds.

For further details about the overall expectations established by the Gambling Commission, please visit their website .
“What if I refuse to tell you?”

We hope that after reviewing this guide, you will understand our rationale for requesting information and assist us if possible with the requested background information. If you remain unwilling to provide the necessary details, it places us in a challenging position, and we might have to deactivate your account. This limitation would also apply to any other accounts connected to our affiliated platforms under Rank Group. However, we would be willing to reassess this situation if you can supply the requested information in the future.
"I still have some doubts about this. Whom should I contact for clarification?\"

If you have any additional questions regarding this process, please feel free to reach out to  Customer Support.